ESTRO in a few words

Founded in 1980, ESTRO, the European Society for Radiotherapy & Oncology (ESTRO), is a non-profit and scientific organisation that aims at reinforcing radiation oncology as a core partner in multidisciplinary cancer care and at guaranteeing accessible and high-value radiation therapy for all cancer patients who need it.
With over 9 000 members in and outside Europe, ESTRO supports all the Radiation Oncology professionals in their daily practice: Radiation Oncologists, Medical Physicists, Radiobiologists and RTTs (Radiation Therapists) and the wider oncology community.
ESTRO’s mission is to promote innovation, research, and dissemination of science through its congresses, special meetings, educational courses and publications.

 

Job objective

The COO is responsible for driving the operational excellence and strategic integration of all organizational functions to deliver a unified customer experience across all channels. This includes overseeing IT, Marketing, CRM, and Business Planning to ensure that the organization's initiatives, growth objectives, and operational stability are effectively implemented. Collaborating closely with the CEO, Deputy CEO and Board, the COO ensures seamless operations and alignment with the organization’s strategic business plan, ensuring sustained growth and market relevance.

 

Main Responsibilities

Core activities

• Domain-specific Strategic Leadership
  o Collaborate with the CEO, Deputy CEO and Board to establish long-term strategies focused on growth, customer engagement, and operational efficiency.
  o Define and oversee the execution of a unified marketing and operational strategy in alignment with the organization’s mission and vision.
  o Develop and implement strategies that ensure seamless integration and consistency across all customer touchpoints (digital, physical, and service-based channels).
   
• People Management
  o Lead and mentor the relevant teams, fostering a collaborative and results-driven culture.
  o Translate strategic objectives into actionable goals for the teams, ensuring alignment with the organization's vision.
  o Oversee resource planning, workload management, and team capacity to meet deadlines and deliverables efficiently.
   
• Operational excellence
  o Harmonize and standardize processes across IT, Marketing, CRM, and Finance to support omnichannel operations and growth initiatives.
  o Ensure smooth operational workflows that prioritize the customer journey, from acquisition to retention, across all platforms.
  o Collaborate with IT to implement scalable, secure, and cost-effective technology solutions that support omnichannel marketing and operational needs.
   
• Omnichannel marketing leadership
  o Develop and oversee strategic (digital) marketing and outreach initiatives to enhance brand visibility, engagement, and customer loyalty across all platforms.
  o Lead the integration of marketing campaigns with CRM systems, ensuring personalized and data-driven customer interactions.
  o Drive customer journey mapping and optimize touchpoints to deliver a consistent and seamless brand experience.
  o Oversee data analytics initiatives to gain insights into customer behaviour and channel performance, using these insights to refine marketing and operational strategies.
   
• Technology and CRM Management
  o Lead the IT team to ensure the successful deployment and maintenance of omnichannel systems, including CRM platforms, automation tools, and data analytics solutions.
  o Oversee the implementation of digital transformation initiatives to integrate online and offline customer data for real-time personalization.
  o Ensure the security, scalability, and efficiency of IT systems supporting marketing and operations.
   
• Growth and Budget Responsibility
  o Ensure strategic allocation of financial and operational resources to support business objectives while maintaining financial stability and compliance.
  o Oversee financial planning, budgeting, and reporting activities, ensuring compliance and safeguarding financial health.
  o Support sustainable growth by aligning IT, Marketing, and Finance investments with organizational priorities, focusing on membership acquisition, retention, and operational effectiveness.
  o Income and Expenditure: Oversee budgets for IT, Marketing, CRM, and related functions, ensuring alignment with organizational goals.
  o Identify and pursue growth opportunities by leveraging omnichannel strategies to increase customer acquisition, retention, and revenue.
  o Drive ROI-driven decision-making, ensuring that marketing and operational expenditures contribute to long-term value creation.
   
• Performance Monitoring and Reporting
  o Define and track key performance indicators (KPIs) to measure success across omnichannel marketing, IT, and operational functions.
  o Provide timely and accurate reports to the CEO and Board, highlighting operational efficiencies, growth metrics, and strategic recommendations.
  o Use data-driven insights to adjust strategies, ensuring continuous improvement and scalability.
   
• Regulatory Compliance and Risk Management
  o Reporting to the CEO, ensure all operations, particularly those involving customer data, adhere to relevant regulatory frameworks (e.g., GDPR, CCPA).
  o Mitigate risks associated with omnichannel marketing and IT systems, including data privacy and cybersecurity concerns.

Other duties as per defined scope.
Participating to and/or leading transversal projects.

 

Education and professional experience

• Master’s Degree in Organizational Development, Marketing, IT, or related fields.
• At least 7 years of senior leadership experience overseeing IT, Marketing, and CRM functions, with a proven track record in driving omnichannel marketing strategies.
• An MBA, or previous experience in a similar position is highly desirable.
• Proven track record in driving growth plans and business development in international organizations.
• Experience in leading digital transformation and CRM implementation projects.
• Strong background in operational management within a rapidly evolving organization, ideally within a non-profit, scientific, or international context, or with inherent experience of these organisations.

 

If you also combine following criteria and qualities, then you are probably the person we are looking for:

• Fluent in English (verbal and written)
• Strategic Thinking: Ability to anticipate trends and future consequences, incorporating them into organizational planning.
• Operational mindset: Passion for converting strategic decisions into actions.
• Data Driven Decision Making: Analytical approach to problem solving and proficiency in using analytics to guide marketing and operational strategies.
• Innovative Attitude: Ability to contribute with innovative ideas applied in other international organisations with proven growth results.
• Technical Acumen: Familiarity with IT systems, CRM platforms, and digital marketing tools.
• Customer-Centric Approach: Deep understanding of customer behaviour and omnichannel engagement.
• Collaboration: Proven ability to work across teams and align multiple stakeholders toward common goals.
• Agility: Adaptable to changing business needs, with the ability to pivot strategies as required.
• Financial Acumen: Strong ability to balance program delivery with budget realities.
• Leadership: Collaborative yet decisive leadership style with a focus on team development and accountability.
• Willingness to relocate to Belgium.

 

What we offer

We provide a highly flexible work environment within a diverse, international team that values mutual respect. DEI is a fundamental part of life at ESTRO, and we take great pride in it. We are equally proud of our philosophy, summed up in four words: think, meet, connect, and work. Trust and flexibility are at the heart of ESTRO, forming the foundation of our Association’s culture.
To apply, please send your CV and cover letter in English (with reference “COO” in the subject line) by 15 April 2025 to recruitment@estro.org. Only shortlisted candidates will be contacted. Contacts should happen by 20 April.