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Please find below the Frequently Asked Questions linked to the ESTRO 2020 reschedule.
I want to keep my registration to the ESTRO 2020 online congress. What should I do?
If you are registered to ESTRO 2020 in Vienna, your registration will be automatically converted into digital access to the congress. Next week you will receive a communication asking you to make a choice between the options available on how you would like the difference in price between the live and digital event to be used: a donation to ESTRO to support the Society, a credit for another activity or a reimbursement
I do not want to keep my registration to the ESTRO 2020 online congress. What should I do?
If you are registered to ESTRO 2020 in Vienna, but you prefer not to attend the now digital congress, please notify us at firstname.lastname@example.org: you can cancel your registration and receive a full refund of the registration fee minus 15% handling charges. This option is available until 2 months before ESTRO 2020, i.e. until 28 September 2020. Between 28 September and 12 November 2020, the refund will amount to 50% of the registration fee. No refund will be possible if the cancellation is postmarked after 12 November 2020. Please note that refunds will be processed as of 20 October.
I am registered for a specific ESTRO day. What should I do?
Unfortunately, daily passes are not available for the digital congress. Please notify us at email@example.com if you would like to purchase access to the whole digital programme, or if you prefer to cancel your registration. The price difference is going to be charged or refunded. Refunds will be processed as of 20th October.
I cancelled my registration to ESTRO 2020 before it became a full digital meeting, and I have not been refunded yet. Can I register again?
Of course! If you wish now to attend the digital meeting and your registration has not yet been refunded, you can notify us at firstname.lastname@example.org and we will transfer your registration to the new format, and reimburse the remaining balance. Refunds will be processed as of 20th October.
I cancelled my registration to ESTRO 2020 before it became a full digital meeting, and I have already been refunded. Can I register again?
If you have already been reimbursed, we can reactivate your registration and send you a new invoice for the digital meeting. We will discount you the 15% handling charges that have been previously deducted from your reimbursement. You can notify us at email@example.com and we will process your request.